1. How to delete your account (in the app)
The fastest way to delete your account is inside the OpenSafety app. You must be signed in.
- Open the OpenSafety app on your device.
- Sign in with the email and password for the account you want to remove.
- Go to Settings (from your profile or main menu).
- Tap Delete account.
- Read the confirmation message carefully, then confirm to permanently delete your account.
After confirmation, your account and associated data are scheduled for removal from our systems. You will be signed out. This action cannot be undone.
If the in-app deletion fails (for example, a network error), sign out, check your connection, try again, or contact us using the details in section 5.
2. Data that is deleted
When you successfully delete your account through the app, we delete or disassociate the following from your user identity, subject to short backup retention described below:
| Category | Examples |
|---|---|
| Account & profile | Name, email, phone, country, qualification, workplace, headline, about, profile photo, career/education entries, member ID |
| Authentication | Login credentials and session; push notification tokens for your devices |
| Drafts | Unsubmitted ADR and PQC report drafts (including copies stored on your device as part of account deletion) |
| Social & messaging | Posts, comments, reactions, direct messages, group memberships, follows, blocks, mutes, and related in-app content tied to your account |
| Attachments you uploaded | Files and images attached to drafts, social content, or messages, where stored under your account |
| Preferences & activity tied to you | In-app notification state, notification preferences, and other user-specific settings |
3. Data that may be kept
Some information cannot be fully erased when you delete your account because of legal, regulatory, or safety obligations:
| Category | Why it may be kept | Typical retention |
|---|---|---|
| Submitted ADR reports | Pharmacovigilance and medicines-safety laws require retention and sharing with marketing authorisation holders and regulators | Often several years or as required by applicable law |
| Submitted PQC reports | Product-quality and safety reporting obligations | Often several years or as required by applicable law |
| Report content already shared | Data transmitted to pharmaceutical companies or authorities before deletion | Per recipient’s legal retention rules |
| Security & audit logs | Fraud prevention, abuse investigation, and legal compliance | Limited period (e.g. months), then deleted or anonymised where possible |
| Backups | Encrypted backups may briefly retain deleted data until the next backup cycle | Usually up to 30–90 days, then overwritten |
Submitted safety reports may still contain patient or reporter information you entered. We retain only what is necessary for pharmacovigilance. For more detail, see our Privacy Policy — Data retention.
4. When deletion takes effect
- Immediate: You are signed out and can no longer use the account.
- Within a few days: Active databases and storage are updated to remove or anonymise your account-linked data.
- Up to 90 days: Residual copies in encrypted backups or operational logs may persist briefly, then are purged on a rolling basis unless law requires longer retention (for example, submitted safety reports).
5. Need help?
If you cannot access the app or deletion fails, contact OpenSafety Applications:
Email: ceo@opensafety.io
Include the email address registered on your account and a clear request to delete your OpenSafety account. We may need to verify your identity before processing the request. We aim to respond within 30 days (or sooner where required by law).
For privacy rights that do not require deleting your whole account (for example, access or correction), see Your data rights or our Privacy Policy.